What are escalations on the shop floor?

  • Christoph Pitter
  • Shop floor management

If a production employee is assigned a task and, for whatever reason, it is not processed, this not only leads to inefficient processes but also causes costs, damages the relationship between superiors and employees and creates a poorer working atmosphere.

How can this be avoided?

Through a system that can be easily adapted to the individual needs of your own employees on the shop floor and provides sufficient scope for escalation stages that build on each other incrementally.

If tasks are often missed, a process can be created that notifies employees directly on their Smartwatch when certain tasks are missed. These employees must then consciously accept or reject the task, forward it to a colleague or can be reminded again. The priority of the machines can also be stored in the process to make the escalation levels even more flexible. After completion, the accepted tasks are actively marked as completed by the employee and thus transferred to the system.

Escalation steps

If the task is not accepted or not completed within a certain time interval, the following escalation steps can be defined, for example

  1. Remind employee again after X minutes
  2. Remind employee again after X + Y minutes again
  3. Send the task to a colleague with the same qualifications
  4. Inform direct superiors via:
    1. Automated notification on their Industrial Smartwatch or any other Smart Device
    2. Automated E-Mail

Escalations can also be used when a task is sent to a group of people. For example, if a machine malfunction occurs, the aucobo system can immediately send a task to a group of maintenance personnel to correct the malfunction. If no maintenance person accepts this task after X min on their Industrial Smartwatch, escalations can be switched to individual maintenance persons or another group.

The aucobo Wearable Platform offers the supervisor the possibility to design the processes on the shop floor via drag & drop and without any programming knowledge in such a way that unnecessary conflicts are avoided and important tasks are completed immediately.